All of our online orders are processed in the order they are received and are sent via U.S. Postal Service.  You will be charged only what the Postal Service charges us.  No hidden charges such as “handling” (what is that anyway?).

You, our customers, are our chief priority.  Accordingly, we strive to provide the highest level of customer service.  We want your online shopping with us to be exceptional! 

Each piece is handcrafted and has its own charm and unique identity because of the inherent variation in color, pattern, and size of each bead.  Therefore, styles of the same product design name may vary slightly from time to time.  While variations may occur, Diane Abbott Designs’ artists hold as true as possible to the design sentiment and bead style specifications.

Please note that while we make every endeavor to maintain adequate inventory of all of our products, the nature of bead production and sourcing could cause occasional shortages.  We will ship partial orders unless you instruct us otherwise.  If an item is currently unavailable, stock out notification will be given to you at the time of your order along with estimated availability.  Should your item be out of stock and you would like a substitution, please contact us.