All of our online orders are processed in the order they are received and are sent via U.S. Postal Service.  You will be charged only what the Postal Service charges us.  No hidden charges such as “handling” (what is that anyway?). You, our customers, are our chief priority.  Accordingly, we strive to provide the highest level of customer service.  We want your online shopping with us to be exceptional!  Each piece is handcrafted and has its own charm and unique identity because of the inherent variation in color, pattern, and size of each bead.  Therefore, styles of the same product design name may vary slightly from time to time.  While variations may occur, Diane Abbott Designs’ artists hold as true as possible to the design sentiment and bead style specifications. Please note that while we make every endeavor to maintain adequate inventory of all of our products, the nature of bead production and sourcing could cause occasional shortages.  We will ship partial orders unless you instruct us otherwise.  If an item is currently unavailable, stock out notification will be given to you at the time of your order along with estimated availability.  Should your item be out of stock and you would like a substitution, please contact us. Welcome to Diane Abbott Designs! We are a highly motivated, customer service oriented business. Our focus is on building your trust and we want you to be 100% satisfied. To us, you are not just a credit card number with a shipping address! You are a valued friend that will receive individualized, personal service and attention. If you aren't satisfied, we want to know! Return your purchase within 20 days and we will happily refund your money. Our designs are exciting and different! It's jewelry for your table. Each piece is unique and will add a special flare to any occasion. We use only stainless steel material, lead-free wire and glass beads that will neither rust nor tarnish. Each piece is hand-crafted, not mass produced. We are proud that we make by hand each and every item in Lubbock, Texas! We hope you enjoy our products that are being presented and always, we like to create smiles on the faces of our customers! Please email us at dianeabbott@dianeabbottdesigns.com for any questions you might have. Diane Abbott Designs P.O. Box 3876 Lubbock, Texas 79452 Phone (806)789-1021 Fax (806)783-9429 Email dianeabbott@dianeabbottdesigns.com Diane Abbott Designs would like to offer our retail partners the very best wholesale prices. Customers who wish to place wholesale orders are invited to apply for wholesale status.  Once an account has been established, orders can be placed at wholesale prices.>